Frequently Asked Questions


1. Who can purchase products through KDDI Hong Kong Online Store?

KDDI Hong Kong Online Store only accepts purchase that made in Hong Kong at this time. We welcome Hong Kong commercial customers to enjoy the services.

2. How do I know what is in my shopping cart?

When you browse through KDDI Hong Kong Online Store, you can simply click on the shopping cart icon at the upper corner of the screen to check the shopping cart.

3. How do I modify the quantity of a product in my shopping cart?

You can click the "shopping cart" to see an itemized list of the products selected. Then you may change the quantity of the item and click "Next step" to update the contents of your shopping cart.

4. How do I remove an item from my shopping cart?

After clicking the "shopping cart" to check the item list, you can click the cross button "x" to remove the adjacent item from your shopping cart. You may also change the quantity of items to "0" (zero) to remove the item from your shopping cart.

5. How do I pay for my merchandise?

All online payment will be processed through PayPal and accept Visa, MasterCard and American Express. If you wish to pay by invoice, simply submit your request via “Ordering form” in different service pages or select “Pay by invoice” during check out, then we will contact you for payment arrangement.

6. Is it safe to give you my credit card number over the Internet?

Yes, all online payment will be processed through PayPal with SSL secure connection to keep your information safe. However, if you are still uncomfortable providing your credit card information over the Internet. You may also submit your order request via “Ordering form” in different service pages or select “Pay by invoice” during check out, then we will contact you for payment arrangement after receiving your order request.

7. How do I know that KDDI Hong Kong has received my order?

We will send you a confirmation email when your order was successfully submitted and received. Please ensure that the email address you provide is correct. Upon processing, we will contact you by email or phone call in 3 working days for further arrangement.